Shipping policy

SHIPPING COSTS

Delivery costs are applied in relation to the weight of the articles. In Italy, however, no contribution is required for orders of more than € 60 (excluding discounts, promotions and collection costs).

METHOD OF DELIVERY

SHIPPING POLICY

Orders are shipped via carriers selected by Maravigghia Sicily Srl. We use Poste Italiane S.p.A. for deliveries within Italy and DHL or FedEx for deliveries within the European Union and to non-EU countries. A tracking service is available for all shipments.

Delivery Times

Couriers deliver on business days only (excluding Saturdays, Sundays, and local or national public holidays), generally between 9:00 AM and 6:00 PM.

Orders are normally dispatched and delivered within 24–48 hours from the Order Confirmation, provided that the order is placed before 4:00 PM on a business day. Delivery times may vary for remote or hard-to-reach areas and may be affected by force majeure events or other unforeseen circumstances beyond our control.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier will normally leave a delivery notice at the address provided, informing the recipient of the attempted delivery.

A second delivery attempt will generally be scheduled automatically for the following business day.

If the recipient is still unavailable, the parcel may be held at the local carrier facility for up to 3 business days. On the fourth business day, the parcel may be transferred to the relevant Post Office and a collection notice delivered to the recipient.

The recipient will then have an additional 7 business days (including Saturday) to collect the parcel from the Post Office.

If the parcel is not collected within this period, it will automatically be returned to Maravigghia Sicily Srl, Via Giovanni Meli 53, 90133 Palermo, Italy.

Maravigghia Sicily Srl shall not be held responsible for delays, disruptions, or other issues attributable to the courier's delivery service.

Deliveries to Receptions or Concierge Desks

Where a shipment is delivered to a hotel, accommodation facility, office, reception, concierge desk, or similar location and signed for by a receptionist or other authorised person, Maravigghia Sicily Srl cannot be held responsible for any subsequent failure to deliver the parcel to the intended recipient.

Countries We Ship To

If your destination country does not appear among the available shipping destinations at checkout, this means that we do not currently offer delivery to that country.

However, as Maravigghia Sicily Srl is continuously evaluating opportunities to expand its international shipping network, you may contact us at palermo@maravigghiasicily.eu to enquire about shipping availability to your destination.

Checking Your Order Upon Delivery

Upon receiving the order, the Customer is required to check:

  • that the number of parcels received corresponds to the number indicated on the shipping or delivery documentation;

  • that the packaging is intact and shows no signs of damage, moisture, tampering, or alteration, including any sealing materials such as adhesive tape or straps.

Any visible damage to the packaging and/or products, or any discrepancy in the number of parcels received, must be reported immediately upon delivery. The Customer should clearly indicate the issue on the delivery document before returning it to the courier.

Any issues concerning the physical condition, conformity, or completeness of the products received must be reported within 14 days of delivery, in accordance with the procedures set out in this document.


Delivery Times

Orders are normally dispatched within 24–48 hours of receipt, provided that the order is placed before 4:00 PM on a business day (excluding Mondays).

Delivery delays may occur due to temporary product unavailability, disruptions to the courier service, force majeure events, or public holidays.

For purchases made by credit card or PayPal, shipment may also be delayed if we are unable to process or collect the authorised payment amount.

If you have not received your order within 5 business days (excluding Saturdays and Sundays), please contact our Customer Service team at palermo@maravigghiasicily.eu.

Estimated delivery times provided by Maravigghia Sicily Srl are:

  • Italy: 2–3 business days

  • EU countries: 3–7 business days

These delivery times are estimates only and are not guaranteed. Any delay beyond the estimated delivery period, or delivery of an order in separate shipments, does not entitle the Customer to refuse delivery or to claim compensation or damages.

Customs Duties, Taxes and Import Charges

For shipments to countries outside the European Union, any customs duties, local taxes, import VAT, customs clearance fees, or other charges imposed by the authorities of the destination country are the sole responsibility of the Customer.

These charges are not included in the price of the products or, unless otherwise expressly stated, in the shipping costs paid at the time of purchase. Maravigghia Sicily Srl has no control over these charges, which may vary depending on the destination country, the type of product, the value of the order, and applicable local customs regulations.

The Customer is responsible for checking any applicable duties, taxes, import restrictions, or other requirements in their country before placing an order.

If the Customer refuses delivery or fails to pay any applicable customs duties, taxes, or import charges, the parcel may be returned to the sender, held, or destroyed by the customs authorities or the courier.

In such cases, Maravigghia Sicily Srl shall not be held responsible for any delays, non-delivery, additional costs, customs holds, or destruction of the goods. Any shipping, storage, return, handling, customs clearance, or other related costs incurred shall be borne by the Customer.

Failure to Pay Customs Duties and Import Charges

Failure by the Customer to pay any customs duties, taxes, import VAT, customs clearance fees, or other charges required for the importation of the goods into the destination country does not constitute an exercise of the right of withdrawal or a return request.

If the Customer refuses delivery or fails to pay the applicable customs or import charges, Maravigghia Sicily Srl will not treat this as an authorised return, and the Customer will not be entitled to a refund of the order or the related shipping costs.

The Customer will also remain responsible for any additional costs arising from the refusal or non-payment of the shipment, including, but not limited to, storage, handling, customs clearance, return-to-sender charges, or any other fees imposed by the courier or the relevant authorities.

If the parcel is physically returned to Maravigghia Sicily Srl by the courier or customs authorities, such return will not be considered an authorised return and will not automatically entitle the Customer to a refund.

Return Shipping

To return a product, please send it to:

Maravigghia Sicily Srl
Via Giovanni Meli, 53
90133 Palermo
Italy

The Customer is responsible for all shipping costs associated with returning the item. Original shipping charges are non-refundable.

We strongly recommend using a tracked and insured shipping service and keeping proof of shipment until the return has been successfully received and processed.

Maravigghia Sicily Srl cannot be held responsible for returned items that are lost, damaged in transit, or not delivered by the courier. No refund will be issued for returned items that are not received by Maravigghia Sicily Srl.